Return & Refund Policy

At Vexaluxes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within [7 days] of delivery.

• Be unused and in the same condition that you received it.

• Be in its original packaging with all tags, accessories, and documentation included.

• Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at [vexaluxes@gmail.com] with your order number and reason for the return. Our support team will provide instructions on how to proceed.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within [5–10 business days]. Processing times may vary depending on your bank or payment provider.

Exchanges

If you received an item that is defective, damaged, or incorrect, we may offer an exchange for the same item, subject to availability.

To request an exchange, please contact us at [vexaluxes@gmail.com].

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [48 hours] of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

We will review your claim and provide a suitable solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Items marked as final sale

• Gift cards

• Personalized or customized products

• Items returned in used, damaged, or altered condition

• Hygiene-related products where applicable

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item was received damaged or defective

• The wrong item was sent by us

In these cases, Vexaluxes will cover the return shipping costs where applicable.

Contact Us

If you have any questions regarding this policy, please contact us:

Email: [vexaluxes@gmail.com]

We are committed to providing a fair and transparent shopping experience and will do our best to resolve any concerns promptly.